Monitoring the movement of freight and packages through a warehouse or distribution center effectively is challenging. Tracing missing shipments are often complicated by the time lapse between package handling and notification of a discrepancy. Video cameras don’t forget and provide the ability to look back in time.
An effective United Security logistics solution may include the integration of barcoding and package tracking with a video documented management system which allows management to quickly retrieve, analyze and correct errors’ whether intentional or accidental.
United Security helps businesses improve customer service using training and monitoring techniques enabled by video surveillance. Ultimately, businesses increase sales for retail operations through improved customer service and suggestive selling.
Video technology, when integrated with audio, can be used in customer service training and will increase employee awareness.
Employees who know they are being watched and in this case, listened to, are encouraged and/or rewarded for their positive approach to customer service, resulting in behavior changes and improvement in customer service.
Studies show that video and audio monitoring combined with training, coaching, and supervision significantly improves employee performance.
Consider the following:
- Customer service is the #1 factor in a customer’s decision to return as a regular customer.
- Poor customer service causes lost business.
- Surveys show that poor customer service is the leading complaint, even ahead of prices, cited by customers who stop buying a company’s products or services.
- Providing good customer service and maintaining customer loyalty typically depends on how ably employees wait on customers, take product orders, work the phones, offer technical assistance, and nurture business relationships.
- 96% of dissatisfied customers do not complain directly to management.
- Studies have shown that just 1 unhappy customer will tell approximately 9 other people and 13% of them will tell at least 20 other people.
- Bottom line: 90% of customers who experience poor service will not complain and will not return.
United Security solutions help improve business situations related to these statistics.